bgb99 Privacy Policy — Your Information Is Our Responsibility
Your personal information is completely safe at bgb99. Everything is clearly explained here — what data we collect, how we store it, and what your rights are.
Introduction and Purpose of This Policy
bgb99 ("we", "our", "platform") provides a safe and reliable online casino and betting experience for players in Bangladesh. This privacy policy explains how we collect, use, share, and protect your personal information when you use the bgb99.cam website, register an account, or use our services.
This policy is consistent with the Bangladesh Cyber Security Act and the Digital Security Act, and follows international best practices for data protection. By using our services, you are considered to have accepted the terms described in this privacy policy.
This policy applies only to individuals aged 21 and above, as all bgb99 services are for users aged 21+ only.
What Information We Collect
bgb99 collects only the information necessary to provide its services. The types of information we collect are described in detail below:
Identity Information
Name, date of birth, national identity card number (for KYC verification), a copy of a photo ID, and documents required for age verification.
Contact Information
Email address, bKash / Nagad / Rocket / Upay account numbers, and bank account details (for financial transactions).
Financial Transaction Information
Deposit and withdrawal history, amounts, dates, payment methods (bKash, Nagad, Rocket, Upay, or bank transfer), and transaction IDs.
Gaming Activity Information
Play history, betting records, win/loss records, bonus usage details, and account balance changes.
Technical Information
IP address, browser type and version, operating system, device identifier, cookie data, and site usage logs.
Communication History
Live chat conversations, email correspondence, and support ticket information for issue resolution.
Automatically Collected Information
When you visit bgb99.cam, our system automatically collects certain technical information. This includes cookies, session tokens, page visit logs, and click patterns. This information is used to improve site performance and personalize your experience.
Information Received from Third Parties
We may sometimes use third-party service providers to verify your identity and financial information. In such cases, only the information necessary for compliance purposes is exchanged.
Purpose of Data Use
bgb99 uses collected information only for the purposes described below. We do not sell your information or share it with unauthorized third parties.
- Account Management: Identity and contact information is used to create, verify, and manage your bgb99 account.
- Financial Transaction Processing: Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. Minimum deposit is ৳300 and minimum withdrawal is ৳800.
- Identity Verification (KYC): Identity verification is mandatory to prevent money laundering and fraud, and to confirm that users are 21+.
- Customer Support: Contact information is used to resolve your issues and provide 24/7 support in Bengali.
- Security: Technical information is used to prevent unauthorized access, fraudulent activity, and the creation of multiple accounts.
- Promotional Communications: With your consent, you are informed about bonus offers, tournaments, and updates via email.
- Responsible Gaming Monitoring: Gaming behavior is monitored to identify problematic gambling patterns and intervene when needed.
- Legal Compliance: Information necessary to comply with applicable laws and regulatory requirements is retained.
- Service Improvement: Usage statistics are analyzed to improve website functionality and user experience.
Data Storage and Security
Security Measures
bgb99 has implemented industry-standard security measures to keep your personal and financial information safe. Our platform uses SSL (Secure Socket Layer) encryption technology, which secures all information exchanged between your browser and our servers.
Our security measures include:
- 256-bit SSL/TLS encryption — all data transfers are secured.
- Firewall and intrusion detection systems — unauthorized access is prevented.
- Two-Factor Authentication — an additional layer of protection for your account.
- Regular security audits — vulnerabilities are identified and resolved.
- Staff data access controls — only authorized personnel can access sensitive information.
- Encrypted database — stored information is protected with encryption.
Data Retention Period
We retain your information only for as long as it is needed. Even after an account is closed, some information may need to be retained for a defined period due to legal obligations. Financial transaction records are kept for the legally required period in accordance with regulations.
Sharing Information with Third Parties
bgb99 does not sell your personal information. However, in certain circumstances we may share necessary information with trusted third parties:
Payment Processors
Financial information necessary to process transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant service providers. These organizations are governed by their own privacy policies.
Identity Verification Services
As part of the KYC (Know Your Customer) verification process, necessary information may be shared with trusted identity verification service providers. This is done solely for the purpose of confirming age and identity.
Technology Service Providers
Technology partners that assist in operating the site (such as server hosting, analytics, and fraud detection) may have limited access to necessary information. They are contractually bound to keep information confidential.
Legal Obligations
Information may be disclosed to fulfill court orders, lawful requests from government authorities, or requirements under applicable law. In such cases, even where we are legally required to comply, we will make every effort to notify you where possible.
Cookies and Tracking Technologies
bgb99.cam uses cookies and similar technologies to improve site functionality and personalize your experience. The types of cookies we use are:
Essential Cookies
These cookies are essential for the basic operation of the site. They are used to maintain your login session, security verification, and account preferences. These cookies cannot be disabled.
Functional Cookies
These cookies are used to remember your preferences (such as language selection and previous session information). Disabling them may limit some site features.
Analytical Cookies
These cookies are used to collect page visit data, click patterns, and usage statistics to improve the site. The information collected is aggregated and does not identify any individual.
By continuing to browse our site, you are considered to have given consent to our use of cookies.
Your Rights Over Your Information
bgb99 believes you should have full control over your own information. Your rights regarding your data are described in the table below:
| Right | Description |
|---|---|
| Right of Access | You have the right to request a copy of the information we hold about you. |
| Right to Rectification | You have the right to request correction of any inaccurate information we hold about you. |
| Right to Erasure | In certain circumstances you have the right to request deletion of your personal information, though this may not be possible where legal obligations exist. |
| Right to Restrict Processing | In certain circumstances you have the right to request that the scope of how your information is used be limited. |
| Right to Object | You have the right to object to direct marketing or to certain types of data processing. |
| Right to Data Portability | You have the right to receive the information you have provided in a structured, machine-readable format. |
| Right to Withdraw Consent | You have the right to request that any data processing carried out on the basis of your consent be stopped at any time. |
To exercise these rights, contact us at [email protected] or through the site's live chat. We will make every effort to respond to your request as quickly as possible.
Protection of Minors' Information
All bgb99 services are for individuals aged 21 and above only. We do not knowingly collect personal information from any minor. Age is verified during the registration process, and if we become aware that information from a minor has been collected, we will immediately delete that information and close the relevant account.
If a parent or legal guardian believes their minor child has opened an account on bgb99, please contact us immediately at [email protected].
Changes to the Privacy Policy
bgb99 may update this privacy policy from time to time. When changes are made, the effective date of the revised policy will be updated at the top of this page. For significant changes, we may send a notification to your registered email address.
If you continue to use bgb99.cam after a policy update, you will be considered to have agreed to the revised policy. We therefore recommend that you check this page regularly.
Previous Versions
If you need a copy of a previous version of this policy, please request one by emailing [email protected].
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us through the following:
bgb99 Privacy Team
We take any concerns about your information seriously and try to resolve them quickly. If you feel that we have handled your information incorrectly, please contact us directly and we will resolve the issue.
Thank you for placing your trust in bgb99. We are committed to ensuring that your personal information is always handled responsibly and securely — that is our highest priority.